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Chiamaka Ihejirika

@chiamakaihejirika

Customer support specialist at De Waves Bar & Grill who resolved 30+ daily inquiries and complaints.

At De Waves Bar & Grill, I supported customers across phone, email, SMS, and LiveChat, resolving inquiries and complaints and escalating complex concerns when needed.

I maintained customer records in Zendesk, HubSpot CRM, Zoho CRM, and Microsoft Excel, and coordinated order and payment adjustments with the relevant team. My writing and editing work, teaching experience, and developing venture, AJ Tentations, have also strengthened my interest in clear communication and small-business development.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

De Waves Bar & Grill

Mar 2023 - May 2026 (3 years 2 months)

Provided responsive customer support via phone, email, SMS, and LiveChat, resolving inquiries and complaints while maintaining accurate records in CRM tools. Coordinated with team members to ensure timely resolution of customer requests.

Zendesk HubSpot Zoho CRM Excel Live Chat Client Communication Complaint Resolution Records Management

Writer & Digital Content Professional

Independent / Freelance

Nov 2022 - Dec 2024 (2 years 1 month)

Researched, drafted, and edited digital content for diverse audiences, managing multiple assignments and meeting deadlines across platforms like HubPages and Amazon Kindle.

Google Docs Microsoft Word Editing Research Time Management

Teacher

Covenant of Zion School

Oct 2021 - Oct 2022 (1 year)

Supported learners with varying levels of understanding, adapting explanations to make complex topics clear. Maintained student progress records and coordinated schedules to improve instructional delivery.

Teaching Communication Skills Data Entry Scheduling Adaptability