Chiamaka Eboh
@chiamakaeboh1
Customer Relationship Officer at Foodstuff Store Limited, resolving customer issues and maintaining accurate CRM records.
NigeriaWhat I'm looking for
At Foodstuff Store Limited, I respond to customer inquiries and complaints, find solutions, and maintain accurate records in the CRM system.
Previously, I supported customers at Legend Internet Limited and handled student records and performance tracking at Hon. Bethel High School (NYSC). At Fesland Company Nigeria Limited, I managed inventory operations, audits, and stock planning.
Experience
Work history, roles, and key accomplishments
Customer Relationship Officer
Foodstuff Store Limited
Jan 2025 - Present (1 year 9 months)
Respond to customer inquiries, requests and complaints via phone, email, and in-person interactions. Diagnose issues, provide effective solutions and ensure prompt resolution to enhance customer satisfaction.
Customer Service Representative
Legend Internet Limited
Jan 2024 - Jan 2025 (1 year)
Provide exceptional customer support through inbound and outbound calls, emails and chats, ensuring prompt issue resolution and satisfaction. Efficiently handle customer inquiries by identifying concerns, troubleshooting issues and escalating complex cases when necessary.
Administration Assistant
Hon. Bethel High School
Jan 2023 - Jan 2024 (1 year)
Tracked and analysed student performance using Excel, maintaining accurate records to support data-driven decision-making. Assisted in school administration, ensuring smooth operations and compliance with educational standards.
Stock Manager
Fesland Company Nigeria Limited
Jan 2021 - Jan 2023 (2 years)
Managed end-to-end inventory operations, including receiving, storage and distribution, ensuring accuracy and efficiency in stock control. Conducted regular audits and reconciliations, maintaining precise inventory records and minimizing discrepancies through proactive analysis.
Education
Degrees, certifications, and relevant coursework
Customer Compass Agency
Certification, Customer Relationship Management
Certification in Customer Relationship Management from Customer Compass Agency, completed in 2025.
Jac Global Institute
Certification, Computer Training
Certified Computer Training from Jac Global Institute, completed in 2024.
University of Agriculture Makurdi
B.Sc, Fisheries
B.Sc in Fisheries from the University of Agriculture Makurdi, Benue State, completed in 2023.
Coursera
Certification, Project Management
Certified Project Management from Coursera, completed in 2023.
Our Lady of Carmel College
West African Senior School Certificate, General Studies
West African Senior School Certificate from Our Lady of Carmel College, Makurdi, Benue State, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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