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Abiola Oyelami

@abiolaoyelami

Inventory Team Lead at Ades Limited, resolving stock discrepancies and achieving 100% accuracy in online store stock management.

Nigeria

Message

At Ades Limited, I launched and lead a stock-management team addressing recurring inventory discrepancies across UK retail locations. I introduced standardized tracking and reconciliation processes, achieving 100% accuracy in online store stock management and eliminating order-fulfilment errors.

Previously, I led a customer support team serving international clients across phone, email, live chat, and social media. By coaching representatives in troubleshooting and de-escalation, I reduced escalations by 40% while sustaining sub-two-hour resolution times.

Experience

Work history, roles, and key accomplishments

Current

Inventory Team Lead (Stock Management)

Current

Ades Limited

Mar 2026 - Present (7 months)

Selected to launch and lead a new stock-management team, achieving 100% accuracy in online store stock management and eliminating order-fulfilment errors. Designed standardized inventory tracking and reconciliation processes used across multiple retail locations.

Inventory Management Troubleshooting Sage 200 Evolution Sicon Intercompany CRM documentation Process Design Team Leadership

Current

Media Coordinator

Current

Bodija Estate Baptist Church (BEBC)

Jan 2021 - Present (5 years 9 months)

Coordinate social media strategy, livestream production, and content scheduling for a multi-team organization, managing competing deadlines independently. Produce content calendars, captions, and creative assets using Adobe Photoshop, Illustrator, Canva, and CapCut.

Social Media Strategy Livestream Production Content Scheduling Photoshop Adobe Illustrator Canva Capcut

Current

Counsellor

Current

Royal Ambassadors of Nigeria

Sep 2019 - Present (7 years 1 month)

Mentor and counsel 100+ boys within a national youth-development organization, building trust-based relationships through active listening and tailored communication.

Mentorship Counseling Active Listening Communication Skills

Client Relationship Officer → Customer Service Team Lead

Ades Limited

Nov 2021 - Feb 2026 (4 years 3 months)

Led a customer support team handling 150+ daily inquiries across multiple channels, sustaining sub-2-hour resolution times and reducing escalation rate by 40%. Managed end-to-end relationships with international clients, contributing to a 30% revenue increase through improved retention.

Customer Support Team Leadership De escalation CRM Troubleshooting Multichannel Support SLA Compliance Customer Relationship Management

Administrative Support Assistant

Ades Limited

Aug 2021 - Nov 2021 (3 months)

Coordinated scheduling and calendar support, served as a communication liaison between departments, and managed data entry and CRM documentation for senior team members.

Scheduling Calendar Management Data Entry CRM Documentation Communication Skills