Open to opportunities

Chiamaka Egunnaya

@chiamakaameh

Growth, digital marketing, account executive, and customer experience leader with 8+ years scaling networks, running campaigns, and driving retention.

Nigeria

Message

What I'm looking for

I'm seeking a remote role in Growth, Digital Marketing, Account Execution, or Customer Success where I can scale global networks, optimize acquisition funnels, drive B2B sales pipelines, and maximize client retention.

At Lokafy, I lead a distributed Growth and Local Guide Success team supporting a global network across 300+ cities. I manage recruitment, onboarding, training, performance, community engagement, and cross-functional improvement work.

I've designed structured multilingual onboarding programmes, run sourcing and onboarding experiments, and built repeatable recruitment workflows using conversion and quality data. I also collaborate with Growth, Product, and Operations teams on OKRs, reporting infrastructure, content strategy, partnership outreach, and workflow improvements.

Before Lokafy, I facilitated Agile delivery at Ciston Tech, resolving risks, blockers, and inter-team conflicts before they affected campaign timelines.

My background also spans customer service, account management, digital marketing, SEO, SEM, PPC, social media, content, and business development. I'm drawn to turning fast-moving, ambiguous work into practical systems that help people and networks succeed.

Experience

Work history, roles, and key accomplishments

Growth & Account Expansion Lead

Lokafy

Jan 2025 - Jun 2026 (1 year 5 months)

Directed a distributed growth and digital marketing team responsible for user acquisition, pipeline management, customer success, and account expansion across 300+ global cities. Designed and executed targeted digital campaigns, email sequences, and customer onboarding frameworks that systematically converted prospective leads into active, long-term partners.

Digital Marketing User Acquisition Pipeline Management Customer Success Account Expansion Email Marketing Customer Onboarding Conversion Rate Optimization Retention OKRs Community Building Engagement Product Feedback

Growth Specialist

Lokafy

Aug 2023 - Dec 2024 (1 year 4 months)

Managed end-to-end client acquisition and onboarding pipelines, from digital outreach to post-service relationship management. Tested and optimized digital marketing channels to improve conversion efficiency.

Client Acquisition Onboarding Digital Marketing Sales Performance Analytics Content Creation Email Marketing Customer Engagement Lead Generation Brand Visibility Outreach Documentation

Operations & Workflow Coordinator

Ciston Tech

Jan 2022 - Dec 2023 (1 year 11 months)

Directed cross-functional project alignment using Agile methodologies, managing stand-ups, sprint planning, and deliverable tracking. Resolved operational blockers and analyzed campaign performance to maximize engagement.

Agile Scrum Sprint Planning Stand ups Deliverable Tracking Digital Marketing Social Listening Campaign Performance Market Analysis Engagement

Account & Digital Marketing Executive

Rooah!

Jan 2021 - Dec 2022 (1 year 11 months)

Owned a portfolio of B2B client accounts, driving revenue retention and upselling digital visibility services. Executed digital marketing strategies to improve client online visibility and organic traffic.

B2B Account Management Customer Success Upselling Digital Marketing SEO SEM Social Media organic traffic client support Churn Reduction

Digital Marketing Strategist

Woodlig Technology Hub

Jan 2019 - Dec 2022 (3 years 11 months)

Developed and executed PPC, SEO, SEM, and content marketing strategies to attract qualified traffic and improve conversion. Built partnerships with influencers and optimized app store listings and website content.

PPC SEO SEM Content Marketing Keyword Research ASO Influencer Marketing Lead Generation Conversion Rate Optimization Organic Discovery

Marketing Manager

Hedge Business Consults

Jan 2019 - Dec 2020 (1 year 11 months)

Directed full-cycle marketing operations including social media, email, PR, and promotional materials. Managed budgets and tracked performance to ensure cost-effective lead generation.

Marketing Operations Social Media Email Marketing Public Relations Budget Management Performance Monitoring Lead Generation

Customer Service Representative & Digital Marketing Executive

Printrite NG

Jan 2019 - Dec 2019 (11 months)

Managed multi-channel customer communications and support escalations while executing digital promotions to increase local brand engagement and repeat business.

Customer Service Communication Skills Digital Marketing Promotion Brand Engagement

Business Development Associate

Nativedge Nigeria Limited

Jan 2018 - Dec 2018 (11 months)

Developed business proposals, partnership strategies, and social media campaigns to secure new client acquisitions. Managed sales pipelines through CRM platforms to ensure timely follow-ups and contract closures.

Business Development Proposal Writing Partnership Strategy Social Media Sales Pipeline CRM Client Acquisition

Lead Marketer

The Playhouse NG

Jan 2017 - Dec 2018 (1 year 11 months)

Executed grassroots and digital marketing initiatives to promote brand offerings, driving audience participation and community growth.

Grass Roots Marketing Digital Marketing Brand Promotion Community Growth

Customer Acquisition Agent

Airtel Nigeria

Jan 2016 - Dec 2016 (11 months)

Engaged prospective customers directly, pitching service plans, hitting daily sales quotas, and securing new subscriptions in a fast-paced retail environment.

Customer Acquisition Sales Pitching Quota Achievement Retail