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Chiaki Endo

@chiakiendo

FX operations specialist at ThreeTrader who handled fund operations, compliance coordination, and operational issues across teams.

Sweden

Message

At ThreeTrader, I handled complex operational issues raised by CS, IT, CRM, and system engineering teams, helping maintain uninterrupted business operations. I also coordinated risk and compliance matters across departments.

Alongside daily deposits, withdrawals, reconciliation, and reporting, I created operation manuals and trained new team members. I also contributed to system implementation projects and supported escalations.

At FXGT, I managed fund operations for the Japanese market and served as a liaison between Japanese clients and internal teams. I supported KYC and AML onboarding, coordinated with PSPs, and resolved payment issues.

Earlier, I provided technical support and translation for Japanese users of a U.S. health app, created user manuals and interface documentation for a flower sales system, and coordinated international flower trade operations. I work in Japanese and English.

Experience

Work history, roles, and key accomplishments

Operational Specialist

ThreeTrader

Dec 2024 - Sep 2026 (1 year 9 months)

Handled complex issues from CS, IT, CRM, and system engineering teams, ensuring smooth resolution and uninterrupted business operations. Acted as key liaison for risk and compliance, created operation manuals, and trained new team members.

FX Operations Fund Processing Reconciliations Reporting Risk Management Compliance Training System Implementation Escalation Handling Process Improvement

UI/UX Documentation Specialist

Otani TRADING INC.

Nov 2022 - May 2026 (3 years 6 months)

Created user manuals and interface documentation for a flower sales system. Managed social media content and collaborated with developers on usability improvements.

Social Media Management Collaboration Usability UX Documentation User Manuals

Back Office Operations Specialist

FXGT

Aug 2023 - Nov 2024 (1 year 3 months)

Managed end-to-end fund operations including deposits, withdrawals, and internal reconciliation with high accuracy and speed. Served as primary liaison between Japanese clients and internal departments, supported KYC/AML compliance, and coordinated with PSPs.

Fund Operations Reconciliations KYC AML PSP Coordination client support Cross Functional Collaboration System Implementation

Technical Support & Translator

Talent World Group Plc.

Nov 2022 - Jul 2023 (8 months)

Provided technical support for Japanese users of a U.S. health app, translated issue reports, and coordinated with IT teams. Diagnosed connectivity issues and documented known errors.

Technical Support Translation Issue Diagnosis Documentation Japanese English

Import & Export Coordinator

Otani TRADING INC.

Jul 2016 - Nov 2022 (6 years 4 months)

Oversaw international flower trade operations and supplier negotiations. Handled sales, marketing, and translation for Japanese clients, and managed import/export documentation ensuring regulatory compliance.

International Trade Import export documentation Supplier Negotiation Sales Marketing Translation Regulatory Compliance