chezer samonte
@chezersamonte
IT Support Specialist at EasyPOS / IdealPOS, troubleshooting POS, payment, and network issues for customers.
PhilippinesWhat I'm looking for
At EasyPOS / IdealPOS, I deliver Tier 1 remote support for POS software, hardware, payment systems, and network connectivity. I also install and troubleshoot IdealPOS applications and track incidents in Freshdesk and HubSpot.
At SBComp Inc. / Intercard Inc., I supported POS systems, kiosks, EFTPOS devices, and related hardware, using TeamViewer, RDP, and ScreenConnect for remote troubleshooting. I also configured routers and wireless access points and recorded cases in NetSuite.
I built hands-on labs with Hyper-V, Windows Server, Microsoft Entra ID, Microsoft 365, Intune, and Exchange Online to practice administration and support tasks. I'm seeking a Help Desk, Service Desk, or IT Support role at Level 1–1.5.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
EasyPOS / IdealPOS
Nov 2024 - Present (1 year 11 months)
Delivers Tier 1 remote technical support for POS software, hardware, payment systems, and network connectivity, resolving issues within SLA targets. Installs, configures, and troubleshoots IdealPOS applications and payment terminal integrations.
Technical Support Representative
SBComp Inc. / Intercard Inc.
Mar 2023 - Jan 2024 (10 months)
Provided Tier 1 technical support for POS systems, kiosks, EFTPOS devices, card readers, scanners, and printers. Delivered remote support using TeamViewer, RDP, and ScreenConnect, and configured network equipment.
Email Support Representative
Buwelo
Apr 2022 - Mar 2023 (11 months)
Provided email-based customer support via Zendesk for account, billing, and order-related concerns. Resolved customer issues while maintaining accurate case records and collaborating with internal teams.
Web Technical Support Representative
MetLife / Sitel
Nov 2020 - Jul 2021 (8 months)
Provided first-level technical support for websites and web applications, troubleshooting browser, login, domain, hosting, and web form issues. Escalated complex issues and maintained accurate ticket records.
Technical Support Representative
Concentrix
Feb 2020 - Jul 2020 (5 months)
Provided technical support for DirecTV customers, troubleshooting hardware, software, and connectivity issues. Diagnosed technical problems, guided customers through resolution steps, and documented critical incidents.
Computer Technician & Owner
Mastermind PC Rental Shop
Sep 2017 - Jan 2020 (2 years 4 months)
Installed, configured, and repaired desktops, laptops, operating systems, applications, and peripherals. Configured LAN/WAN networks, routers, switches, and wireless access points, and performed preventive maintenance.
Customer Service Representative
iQor
Jan 2017 - Aug 2017 (7 months)
Handled customer inquiries, complaints, and service requests via phone support. Assisted with order placement, modifications, and tracking, and documented interactions and resolutions.
Computer Technician & Owner
Mastermind Computer Rental
Mar 2011 - Jan 2017 (5 years 10 months)
Installed and configured operating systems, applications, hardware, and peripheral devices. Set up and maintained wired and wireless networks, and diagnosed and resolved hardware, software, and network issues.
Education
Degrees, certifications, and relevant coursework
TESDA
Computer Systems Servicing NC II, Computer Systems Servicing
Completed Computer Systems Servicing NC II certification from TESDA in March 2019.
STI College Olongapo
Associate in Computer Technology, Computer Technology
2009 - 2011
Associate in Computer Technology degree from STI College Olongapo from 2009 to 2011.
Udemy
Certificate of Completion, Apple Support
Completed Apple Support Professional Training certificate from Udemy.
Udemy
Certificate of Completion, Windows Server Administration
Completed Windows Server 2022 Administration certificate from Udemy.
Cisco Networking Academy
Certificate, Networking
Completed Network Basics course from Cisco Networking Academy.
Udemy
Certificate of Completion, CompTIA A+
Completed CompTIA A+ Core 1 exam prep certificate from Udemy.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
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