Yan Valencia
@yanvalencia
Technical Support Engineer | Tier 3 Support | Windows, POS, Networking & PowerShell | 6+ Years Supporting Global Customers
PhilippinesWhat I'm looking for
I'm a Technical Support Engineer with over six years of experience providing Tier 2 and Tier 3 technical support for software, hardware, and cloud-connected products. I've supported customers across North America and Australia, resolving complex technical issues through remote troubleshooting, log analysis, and cross-functional collaboration.
My background includes Point-of-Sale (POS) systems, Windows administration, networking, PowerShell automation, and customer support platforms such as Zendesk, Salesforce, and Jira. I enjoy solving difficult technical problems, documenting root causes, and improving support processes that reduce repeat incidents.
Beyond customer support, I build and maintain home lab environments to expand my technical skills. I've worked with WireGuard VPN, AdGuard Home, Wazuh, Windows Server concepts, networking, automation, and remote management tools. These personal projects help me troubleshoot production issues more effectively and continuously improve my technical knowledge.
I'm currently seeking a fully remote Technical Support Engineer, Product Support Engineer, or Application Support Engineer role where I can combine strong troubleshooting skills with excellent customer communication while continuing to grow into cloud infrastructure, automation, and systems administration.
Experience
Work history, roles, and key accomplishments
Experienced Technical Support Specialist with expertise in troubleshooting and maintaining POS systems. Skilled in resolving software, hardware, and network issues, ensuring seamless operations. Dedicated to delivering exceptional customer service and optimizing system performance.
Tier 3 Technical Support Associate at Rotimatic, resolving complex technical issues, improving customer experience, and supporting product reliability through in-depth analysis and troubleshooting.
Our primary responsibility is to provide assistance and guidance to customers experiencing technical problems with their POS systems. This may include answering questions about system functionality and performance, providing troubleshooting assistance, offering repair or replacement services, and ensuring customer satisfaction.
Our main responsibility is to assist and guide customers that are experiencing technical issues with their
drones. This may involve answering questions about the drone's features and capabilities, providing
troubleshooting assistance, offering repair or replacement services, and ensuring customer satisfaction.
1. Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
2. Monitoring and maintaining computer systems and networks, identifying and troubleshooting issues,
and performing routine system backups.
3. Maintaining system security by implementing and managing firewalls, intrusion detection and
prevention systems, antivirus software, and other security meas
Our main responsibility is to manage the bidding process for an organization. This involves working
closely with various departments within the organization and with external partners and vendors to
develop and submit winning bids for contracts and projects.
Lead and coordinate ad hoc team activities at Inspiro.
Dedicated and detail-oriented Technical Support Specialist with expertise in troubleshooting software, hardware, and network issues for PSI test delivery systems. Skilled in providing real-time support to ensure seamless exam experiences while maintaining a high standard of customer service and adherence to security protocols. Adept at solving complex technical problems, collaborating with cross-f
Education
Degrees, certifications, and relevant coursework
Metro Dumaguete College
Diploma of Education, Computer Software Engineering
Asian College
Bachelor of Science in Computer Engineering
2014 - 2018
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
Skills
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