Cheyanne Riley

Managed comprehensive operations, including supervision of office and field personnel, and processing of payroll, ensuring organizational efficiency. Administered customer service excellence by overseeing call center operations and dispatch, while providing ongoing coaching to technicians to optimize service quality.

Reconciled vendor and cash accounts monthly, ensuring accurate financial records and inventory management through the entry of purchase orders, receipts, and invoices. Analyzed daily service invoices for job cost accuracy and maintained the registration and tracking of new and consignment equipment.

Managed staffing logistics by aligning personnel allocation with projected census data to ensure optimal coverage. Coordinated interdepartmental workforce needs, facilitating efficient staff deployment across multiple locations.

Managed key performance indicators and monthly objectives, ensuring department targets were consistently achieved. Conducted weekly team meetings and coaching sessions to enhance employee performance and addressed customer concerns to maintain high levels of satisfaction.

Managed full-cycle accounts payable and receivable; meticulously processed and recorded invoices using QuickBooks, ensuring accurate financial records and vendor account reconciliation. Administered collections and executed payment transactions, alongside managing inventory procurement to support operational efficiency.

Coordinated technician schedules and job assignments by aligning individual expertise and revenue generation capabilities. Monitored and analyzed key performance indicators, including group and individual revenue, average ticket size, and conversion rates.

Managed a high volume of inbound calls, ensuring issues were resolved promptly within the initial interaction to maximize customer satisfaction. Coordinated scheduling for service and installation appointments, effectively balancing client needs with company resources.

Provided customer service by greeting guests, managing account updates, and processing payments for overdue balances. Handled incoming calls with efficiency, ensuring accurate call routing to appropriate departments.

Completed studies at Northwest Missouri State University. Specific details regarding the field of study and degree obtained are not provided.