Monica Ngalame
@monicangalame
Detail-oriented accounting professional with extensive customer service experience.
What I'm looking for
I am a dedicated and detail-oriented worker with three years of accounting experience, complemented by thirteen years in customer service and nine years in hospitality. My proficiency in accounts payable and receivable, reconciliations, and financial reporting allows me to maintain accurate records and reconcile discrepancies effectively. I am skilled in using software such as QuickBooks and Microsoft to streamline financial processes.
In my current role as Front Office Manager at Tru by Hilton, I manage daily operations to maximize revenues while ensuring high-quality service for our guests. My responsibilities include overseeing front office associates, managing expenses, and collaborating with various departments to enhance overall efficiency. Previously, as an Accounting Assistant at Dye Masters, I reconciled bank statements, prepared financial reports, and assisted in the annual budgeting process, ensuring compliance with company policies.
Experience
Work history, roles, and key accomplishments
Front Office Manager
Tru by Hilton
Jan 2024 - Present (1 year 5 months)
Managed the daily operations of the Front Office to maximize revenues and ensure an optimal level of quality service for all hotel guests. Oversaw front office associates, including interviewing, scheduling, training, and performance reviews. Monitored and controlled expenses and labor, while assisting additional departments for overall hotel efficiency.
Accounting Assistant
Dye Masters
Jan 2021 - Jan 2024 (3 years)
Reconciled bank statements and supported month-end financial close activities. Prepared various financial reports and analysis to aid management decision-making. Processed accounts payable and accounts receivable transactions accurately, and managed the filing and organization of financial documents.
Leasing Agent
Willow Lake Apartments
Jan 2020 - Jan 2021 (1 year)
Assisted prospective tenants with property tours and lease agreements. Managed tenant inquiries and maintained accurate leasing documentation.
Education
Degrees, certifications, and relevant coursework
Clayton State University
Bachelor's Degree, General Studies
Currently pursuing a Bachelor's degree, focusing on foundational academic principles.
Clarkston High School
High School Diploma, General Studies
Completed a comprehensive high school curriculum, earning a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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