Open to opportunities

Monica Ngalame

@monicangalame

Message

Detail-oriented accounting professional with extensive customer service experience.

United States

Message

What I'm looking for

I am looking for a dynamic accounting team where I can contribute my expertise and grow professionally.

I am a dedicated and detail-oriented worker with three years of accounting experience, complemented by thirteen years in customer service and nine years in hospitality. My proficiency in accounts payable and receivable, reconciliations, and financial reporting allows me to maintain accurate records and reconcile discrepancies effectively. I am skilled in using software such as QuickBooks and Microsoft to streamline financial processes.

In my current role as Front Office Manager at Tru by Hilton, I manage daily operations to maximize revenues while ensuring high-quality service for our guests. My responsibilities include overseeing front office associates, managing expenses, and collaborating with various departments to enhance overall efficiency. Previously, as an Accounting Assistant at Dye Masters, I reconciled bank statements, prepared financial reports, and assisted in the annual budgeting process, ensuring compliance with company policies.

Experience

Work history, roles, and key accomplishments

Current

Front Office Manager

Current

Tru by Hilton

Jan 2024 - Present (1 year 5 months)

Managed the daily operations of the Front Office to maximize revenues and ensure an optimal level of quality service for all hotel guests. Oversaw front office associates, including interviewing, scheduling, training, and performance reviews. Monitored and controlled expenses and labor, while assisting additional departments for overall hotel efficiency.

Revenue Management Communication Problem Solving

Accounting Assistant

Dye Masters

Jan 2021 - Jan 2024 (3 years)

Reconciled bank statements and supported month-end financial close activities. Prepared various financial reports and analysis to aid management decision-making. Processed accounts payable and accounts receivable transactions accurately, and managed the filing and organization of financial documents.