Monica Ngalame - Front Office Manager - Tru by Hilton | Himalayas
Monica NgalameMN
Open to opportunities

Monica Ngalame

@monicangalame

Detail-oriented accounting professional with extensive customer service experience.

United States

What I'm looking for

I am looking for a dynamic accounting team where I can contribute my expertise and grow professionally.

I am a dedicated and detail-oriented worker with three years of accounting experience, complemented by thirteen years in customer service and nine years in hospitality. My proficiency in accounts payable and receivable, reconciliations, and financial reporting allows me to maintain accurate records and reconcile discrepancies effectively. I am skilled in using software such as QuickBooks and Microsoft to streamline financial processes.

In my current role as Front Office Manager at Tru by Hilton, I manage daily operations to maximize revenues while ensuring high-quality service for our guests. My responsibilities include overseeing front office associates, managing expenses, and collaborating with various departments to enhance overall efficiency. Previously, as an Accounting Assistant at Dye Masters, I reconciled bank statements, prepared financial reports, and assisted in the annual budgeting process, ensuring compliance with company policies.

Experience

Work history, roles, and key accomplishments

TH
Current

Front Office Manager

Tru by Hilton

Jan 2024 - Present (1 year 5 months)

Managed the daily operations of the Front Office to maximize revenues and ensure an optimal level of quality service for all hotel guests. Oversaw front office associates, including interviewing, scheduling, training, and performance reviews. Monitored and controlled expenses and labor, while assisting additional departments for overall hotel efficiency.

Education

Degrees, certifications, and relevant coursework

CU

Clayton State University

Bachelor's Degree, General Studies

Currently pursuing a Bachelor's degree, focusing on foundational academic principles.

CS

Clarkston High School

High School Diploma, General Studies

Completed a comprehensive high school curriculum, earning a High School Diploma.

Tech stack

Software and tools used professionally

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