Cheyanne Cotton

I’m a dedicated customer success professional with 5+ years of experience in client relationship management, account retention, and customer support. I’ve managed 450+ client accounts and achieved a 92% annual retention rate through proactive outreach, complaint resolution, and personalized service.

I also bring an uncommon training and medical-operations background as a Paramedic Liaison, where I taught CPR and First Aid certification courses and coordinated patient transitions to specialized care. In my current role, I use Microsoft Bookings and other tools to streamline scheduling and optimize customer experiences, and I’m known for clear communication, adaptability, and reliable support at scale.