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Cheryl Adhiambo

@cheryladhiambo1

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I coordinate international cargo operations, warehouse workflows, and responsive customer shipment support.

Kenya

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What I'm looking for

I'm looking for a role where I can coordinate cargo and warehouse operations, improve dispatch reliability, support customers with clear shipment updates, and contribute to efficient international logistics workflows.

At Star Cargo Worldwide, I coordinate international air and sea freight shipments from the UK, USA, and Netherlands into Kenya, managing tracking, documentation, freight-forwarder communication, cargo clearance, and delivery support.

I oversee cargo receiving, sorting, storage, picking, dispatch preparation, inventory movements, and daily warehouse workflows. I also supervise team tasks and work to keep operations productive and reliable.

I've achieved 98% customer satisfaction through timely shipment updates and enquiry resolution, and helped reduce delivery delays by 25% through improved dispatch coordination and proactive follow-up.

My experience also includes customer acquisition at Jumia, where I exceeded sales targets by 20%, and credit control and customer care at Tenspot Limited. I bring customer communication, accurate records, and practical logistics coordination to every role.

Experience

Work history, roles, and key accomplishments

Current

Cargo Operations Lead

Current

Star Cargo Worldwide

Nov 2024 - Present (1 year 10 months)

Coordinate international air and sea freight shipments, manage documentation, and liaise with freight forwarders and customs agents. Oversee warehouse operations, supervise daily activities, and provide customers with shipment updates and issue resolution.

Dispatch Operations Logistics Coordination Air Freight Operations Seafreight Operations Shipment Tracking Documentation Freight forwarding Warehouse Management Inventory Control Team Supervision Customer Service CRM Excel Quickbooks

Warehouse Operator & Marketing Specialist

Star Cargo Worldwide

Oct 2023 - Oct 2024 (1 year)

Received and processed inbound cargo, organized warehouse inventory, and supported outbound shipments. Assisted customers with enquiries and improved engagement through marketing activities.

Communication Skills Cargo Handling Warehouse operations Inventory Control Sorting Packing Dispatch Preparation Customer Service Marketing

Acquisition Executive

Jumia

Mar 2022 - Dec 2022 (9 months)

Managed customer acquisition activities through client communication and relationship building. Exceeded sales targets by 20% through effective customer engagement strategies.

Customer Relationship Management Communication Skills Customer Acquisition Client Communication Relationship Building Sales Customer Engagement