Cherwin Baldoria-Grand

Advising users through SnapEngage, Zendesk, and Hubspot. Finding and reporting new bugs to developers in AzureDevOps, analyzing client Excel workbooks, and troubleshooting models built with the software.

Corresponded with overseas clients through email and Zoom meetings. Authorized shipments and ensured all documents needed were provided to management, and helped customize the department's weight counting system to guarantee overseas regulations were followed.

Prepared food and always followed food safety guidelines. Worked with management to resolve customer issues as they arose, and followed original recipes closely to make high-quality food every time.

Handled cash at beginning and end of day to log sales. Calculated amount of bread and drink waste at end of day to accommodate for next day's prep, and helped train new employees in basic tasks when needed.

Graduated with an A.A. in Liberal Arts of Science and Math.

Graduated with a B.S. in Information Systems.