品縈 李

I’m an organized, proactive operations professional with experience in customer support, order management, and administrative operations. I’m known for strong attention to detail, clear communication, and the ability to work independently in fast-paced environments.

In my Customer Service Specialist role at Hopax Fine Chemicals (Taiwan), I managed 100+ customer and sample orders per month using Oracle ERP, achieving a 90% order processing accuracy rate. I supported global customers with order status updates, product information, and issue resolution, consistently responding within 5 hours. I also coordinated with Sales, Production, Logistics, and Finance to resolve order-related issues and reduced average resolution time by 1 hour per case, while maintaining customer master data and order records for accuracy and efficiency.

I’ve also supported accounts receivable by following up on outstanding payments, reaching an 80% collection success rate on overdue accounts totaling over NT$10 million, and prepared ISO documentation to support internal audits and compliance. Previously at PriceSmart Foods (Canada), I helped 10–20 customers daily, maintained an 85% transaction accuracy rate, trained new team members, and was recognized by customers for outstanding service.