Cherron Johnson

Conducts training programs, seminars, and workshops, delivering training materials and presenting information using a variety of instructional techniques. Creates job aids, quizzes, and training materials, and facilitates live and virtual training for frontline, operations, and leadership audiences.

Facilitates training and seminars across multiple industries and locations, adapting facilitation style to diverse audiences. Partners with organizations to translate operational needs into practical customer service training solutions.

Developed Career & Technical Education curriculum with experiential, content development components. Designed and delivered differentiated, interactive learning experiences and integrated online learning platforms.

Led educational presentations for high school students, faculty, and administrators for career readiness and institution branding. Exceeded monthly recruitment targets by 105% by developing and executing lead-generation events.

Managed a 20-30 associate frontline retail team generating $2.96M annual sales with 5-17% comparable store growth. Recruited, trained, and coached staff through structured onboarding, one-on-one coaching, and performance feedback systems.

Consulted with senior leadership on workforce planning and organizational development, applying influencing and problem-solving skills to reinforce safety, quality, regulatory compliance, and operational excellence. Served as advisor in RIF decision meetings and conducted leadership interviews and coordinated employee mediation processes.

Certified Facilitator for Everything DiSC and The Five Behaviors.

Certified Trainer, Speaker, and Coach.

Master of Arts in Professional Development with a concentration in Management and Communication.

Bachelor of Business Administration in Human Resource Management and Organizational Behavior.