Cheridee Hansen
@cherideehansen
I support KLM passengers across social media and coach new hires to deliver exceptional customer service.
CuraçaoWhat I'm looking for
I represent KLM at Cygnific, supporting passengers through WhatsApp, Facebook, Twitter, and Instagram with bookings, flights, luggage, upgrades, Flying Blue, payments, refunds, claims, and special requests. I focus on finding quick, suitable solutions and going the extra mile to exceed expectations.
As a Social Media Coach, I guide new hires through onboarding, mentorship, performance feedback, and daily workflows. My background also includes multichannel customer service for TUI/Musement and store operations at Don Caribe, where I handled customer needs, sales, complaints, and inventory.
Experience
Work history, roles, and key accomplishments
Social Media Customer Service Agent
Cygnific / KLM
Oct 2023 - Present (2 years 11 months)
Assists passengers via social media platforms with inquiries about bookings, flights, luggage, upgrades, loyalty program, and more. Provides quick and suitable solutions to exceed passenger expectations.
Education
Degrees, certifications, and relevant coursework
University of Curaçao
Bachelor of Architecture, Architecture
2020 - 2021
Pursued a Bachelor of Architecture degree at the University of Curaçao.
Maria Immaculata Lyceum
HAVO, Natuur & Gezondheid
2013 - 2020
Completed HAVO with a focus on Natuur & Gezondheid.
Scholen Gemeenschap Otrabanda
VSBO, TKL
2012 - 2013
Completed VSBO-TKL program.
Availability
Location
CuraçaoAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Cheridee ?
You can contact Cheridee and 90k+ other talented remote workers on Himalayas.
Message CherideeGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
