Open to opportunities

Halim Anastacia

@halimanastacia

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Medical student and remote customer support specialist focused on empathy.

Curaçao

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What I'm looking for

I seek remote roles where I can apply clinical knowledge and empathetic communication to support patients and customers, working in collaborative, growth-oriented teams with flexible hours.

I am a dedicated medical student with a BSc in Medical Biochemistry and practical healthcare experience, combining clinical knowledge with strong customer-care instincts developed in internships and hospitality roles.

I have supported over 100 patients during clinical placements, managed daily customer inquiries in a hotel setting, and produced health and lifestyle content as a remote writer—demonstrating clear communication, reliability, and empathy.

I am fluent in English, conversational in French, experienced with remote communication tools, and motivated to deliver compassionate remote support that contributes to team success in digital healthcare environments.

Experience

Work history, roles, and key accomplishments

Clinical Intern

Delta State University Teaching Hospital

Jun 2021 - Nov 2021 (5 months)

Assisted over 100 patients during a clinical internship, providing accurate information, emotional support, and collaborating with healthcare staff to ensure smooth daily operations.

Patient Care Communication Empathy Medical Documentation Triage)Healthcare Support Triage

Customer Support Specialist

Genagel Hotel and Services

Jun 2020 - Present (5 years 4 months)

Managed up to 30 daily customer inquiries via phone, email, and in-person, scheduled appointments, and resolved guest requests to maintain high service standards in a fast-paced hospitality environment.

Customer Service Scheduling Phone Support Email Communication Problem Solving Interpersonal Skills Time Management

Freelance Health Writer

Self Employed

Produced engaging health and lifestyle content for diverse audiences, delivering projects on time while maintaining clear remote communication with clients.

Content Writing Remote Collaboration Email Communication Research

Education

Degrees, certifications, and relevant coursework

Caribbean Medical University

Doctor of Medicine, Medicine

2025 -

Doctor of Medicine (MD) candidate pursuing clinical medical education beginning in 2025.

Delta State University, Abraka

Bachelor of Science, Medical Biochemistry

Activities and societies: Student Industrial Work Experience Scheme (SIWES) at Delta State University Teaching Hospital; hospitality customer service roles.

Completed a Bachelor of Science in Medical Biochemistry with practical clinical internship experience and patient-facing roles.