Aaliyah Bernardina

Booked tours, excursions, and activities for guests. Managed incoming emails and WhatsApp messages, answered customer questions, and handled complaints.

Supervised, coached, and motivated the team during shifts. Trained new employees, created schedules, monitored daily operations, managed inventory, ensured hygiene and quality standards, handled cash procedures, and addressed customer inquiries and complaints.

Handled guest complaints empathetically, mediated between hosts and guests, processed reservation changes, and answered emails with a focus on guest satisfaction.

Prepared various coffee specialties and performed mise-en-place for sandwiches, cakes, pastries, and snacks.

Answered phone calls, emails, and online chats for various webshops. Supported customers, resolved complaints, sold products, processed orders, and maintained client contact.

Prepared high-quality coffee specialties and managed cash register and cash transfers.

Prepared various coffees, tapped beer, and made sandwiches and snacks. Handled customer service, phone reservations, cash management, and opening/closing duties.

Created a welcoming atmosphere in common areas and contributed to the daily well-being of residents and guests.

Managed a sales kiosk, provided customer service, and handled transactions at the counter.

Provided catering services at various events.

Pursued MBO 4 training as Personal Caregiver for Specific Target Groups, but did not complete the program.

Repeated class 4 of VSBO TKL (MAVO) in General Technology and obtained the VSBO TKL (MAVO) General Technology diploma.

Completed VSBO TKL (MAVO) classes 3 and 4 in General Technology at St. Paulus in Willemstad, Curaçao.

Completed VSBO TKL (MAVO) classes 1 and 2 at Maria College in Willemstad, Curaçao.