Open to opportunities

chepkurui mercy

@chepkuruimercy

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Medical Virtual Assistant with 2+ years supporting U.S. clinics in telehealth, scheduling, and EMR workflows.

Kenya

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What I'm looking for

I seek remote roles supporting U.S. clinics or telehealth teams where I can optimize scheduling, manage EMR documentation, and improve patient experience.

I am an experienced Medical Virtual Assistant with over two years supporting U.S.-based clinics and telehealth providers, skilled in appointment scheduling, insurance verification, prior authorizations, and HIPAA-compliant EMR documentation. I have a proven track record optimizing clinic workflows, improving patient engagement, and coordinating telehealth visits to reduce delays and enhance operational efficiency.

I am comfortable working U.S. night shifts and maintain a reliable WFH setup with stable internet, laptop, and headset. I hold certifications in Medical Virtual Assistant training, HIPAA compliance, Telehealth operations, and EMR/EHR systems, and I communicate clearly in English while ensuring data accuracy and secure patient messaging.

Experience

Work history, roles, and key accomplishments

Medical Virtual Assistant

Summer Health Hospital

Mar 2024 - Dec 2025 (1 year 9 months)

Managed end-to-end patient appointment scheduling, insurance verification, EMR documentation, and telehealth support for U.S.-based clinics, improving patient flow and reducing visit delays.

Appointments Insurance Verification Telehealth Chart Preparation

Medical Virtual Assistant

EvergreenHealth Medical Hospital

Feb 2022 - Jan 2024 (1 year 11 months)

Scheduled appointments, prepared and updated patient charts in EMR, verified insurance eligibility, and managed prior authorizations and referrals to support continuity of care.

Appointment Management Patient Intake Secure Messaging