Sandra Kariithi

I am a detail-oriented, HIPAA-certified Medical Virtual Assistant with 2+ years supporting healthcare operations, patient scheduling, intake coordination, and high-volume customer service. I collaborate remotely with U.S.-based teams, maintain HIPAA-compliant documentation, and have driven measurable improvements such as a 33% reduction in service processing time and a 47% improvement in data accuracy.

I bring strong calendar management and patient onboarding skills, experience with OpenEMR workflows and Doxy.me, and a proven 93% satisfaction rate from customer-facing roles. I am committed to process improvement, reducing administrative bottlenecks, and delivering empathetic, professional patient support in fast-paced healthcare environments.