chepchumba lelei

I am an Administrative Manager with years of hands-on experience streamlining office workflows, supporting staff, and ensuring efficient day-to-day operations. I focus on practical solutions that keep teams productive and clients satisfied.

In my current role I digitized records via Google Drive, reducing paper use by 70%, and responded to customer enquiries and complaints, contributing to a 30% increase in customer satisfaction. I manage phone, scheduling, meeting and travel arrangements to prevent conflicts and keep the office running smoothly.

Earlier, as a Data Collection Officer, I led field interviews, ensured accurate, validated responses, and adhered to research protocols; my team exceeded collection quotas by 12% while maintaining unbiased data integrity. I bring meticulous attention to detail and a commitment to reliable data handling.

I hold a Diploma in Food Technology and strong language skills in English and Kiswahili. I thrive on improving processes, solving operational problems, and supporting teams in deadline-driven environments while remaining service-oriented and professional.