Chelsea Lumar

I am an operations auditor and administrative professional with over five years of experience in data entry, records management, auditing, and executive support. I bring a strong track record of designing and executing data review processes that ensure accuracy, regulatory compliance, and operational integrity.

In my current role as an Operations Auditor I audit group set-ups, contract changes, and terminations while executing risk-based audits to evaluate controls and recommend process improvements. I compile findings into actionable reports and coordinate corrective actions and educational materials to reduce errors and mitigate risk.

Previously I supported denial and appeals workflows, maintained logs and reporting, and trained team members to ensure regulatory turnaround times were met. My background also includes legal assistant, receptionist, and call center roles where I managed documentation, client communications, scheduling, and customer service operations.

I am results-driven, detail-oriented, and focused on continuous improvement; I leverage tools like Salesforce, SharePoint, Smartsheet, QuickBooks, and Microsoft Office to streamline workflows and support data integrity across teams.