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Chelsea Ehimare

@chelseaehimare

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Customer service advisor delivering empathetic, efficient support and strong problem-solving under pressure.

United Kingdom

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What I'm looking for

I seek a customer-facing role where I can apply empathetic problem-solving, meet KPI targets, work with supportive teams, and continue developing my service and technical skills.

I am a dedicated customer service professional with a BSc in Information Technology and hands-on experience supporting high-volume customer enquiries across phone, email, and chat.

At Bupa and Concentrix I recorded interactions in internal systems, adhered to data protection and compliance standards, and met key performance indicators for customer satisfaction and operational efficiency.

I excel at active listening, conflict resolution, and handling complex complaints with empathy, investigating issues thoroughly to deliver timely resolutions.

I collaborate well with cross-functional teams, am highly organised, resilient under pressure, and committed to continuous professional development to improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

Bupa

Sep 2024 - Dec 2025 (1 year 3 months)

Provided timely support to members across phone, email, and chat, recorded interactions in internal systems, and assessed eligibility for treatments, improving customer satisfaction and operational efficiency.

Customer Service CRM Phone Support Record keeping Data Protection Multitasking

Customer Service Advisor

Concentrix

Feb 2024 - Aug 2024 (6 months)

Acted as first point of contact for inbound and outbound member calls, logged interactions to internal systems, and resolved complex queries to meet KPIs for satisfaction and call quality.