CBCharlyn Pasilan Becker
@charlynpasilanbecker
Healthcare virtual assistant and customer support specialist focused on confidential patient-centered administrative care.
PortugalWhat I'm looking for
I am a customer support and administrative professional transitioning into Healthcare Virtual Assistance, bringing several years of experience in high-volume, compliance-driven support environments.
I have strong skills in patient communication, appointment scheduling, intake, HIPAA-aware data handling, and accurate documentation using CRM and practice management tools.
As a Senior Technical Advisor I managed complex, escalated cases with empathy and discretion, maintained detailed records, and coordinated follow-ups—skills directly transferable to healthcare administrative support.
I hold a Healthcare Virtual Assistant training certificate and complementary digital marketing training, and I seek remote roles where I can apply my dedication to patient-centered service, confidentiality, and efficient practice support.
Experience
Work history, roles, and key accomplishments
COServed as primary contact for high-volume inbound customer interactions via phone and digital channels, managed complex escalations with discretion and maintained accurate CRM documentation to ensure continuity and compliance.
ALProvided phone, email, and chat support focused on first-contact resolution, maintained timely documentation of interactions, and practiced active listening to identify and resolve customer concerns.
Education
Degrees, certifications, and relevant coursework
UVUniversity of the Visayas
Associate Degree, Office Administration
Completed an Associate Degree in Office Administration with coursework focused on administrative procedures, documentation, and office management.
UCUniversity of Cebu
Associate Degree, Hotel and Restaurant Management
Completed an Associate Degree in Hotel and Restaurant Management covering hospitality operations, customer service, and food service management.
Availability
Location
PortugalAuthorized to work in
Job categories
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