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Charlotte Couch

@charlottecouch

Creative Operations Lead at NISC who streamlined campaign workflows, cutting turnaround times by 40%.

United States
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At NISC, I direct creative operations for B2B marketing campaigns across email, social, digital, and print. I standardized intake, review, and production procedures, reducing turnaround times by 40% while improving cross-functional visibility.

At Unstoppable Media / Adella Digital, I led project management for omnichannel campaigns that generated more than $10M in revenue for B2B and B2C clients. I also bring hands-on experience in video production, photography, and social content, and I hold a Project Management Professional (PMP) certification.

Experience

Work history, roles, and key accomplishments

NI
Current

Member of Toastmasters International

NISC

Jan 2026 - Present (10 months)

Enhanced public speaking, leadership, and communication skills through speech presentations, peer evaluations, and impromptu speaking exercises.

NI
Current

Meditation Club Facilitator

NISC

Jan 2023 - Present (3 years 10 months)

Facilitate a company wellness initiative by leading regular meditation sessions, fostering a culture of mindfulness and stress management.

NI
Current

Creative Operations Lead

NISC

Jan 2023 - Present (3 years 10 months)

Directed end-to-end creative operations for enterprise-level B2B marketing campaigns, managing intake, production, quality assurance, and delivery of 100+ assets annually. Streamlined workflows reducing turnaround times by 40% and improved marketing performance by 25%.

VA
Current

Freelancer & Consultant

Various Temporary Assignments

Jan 2015 - Present (11 years 10 months)

Operated an independent creative practice delivering portrait, lifestyle, and brand photography/video for clients across hospitality, nonprofit, corporate, and higher education sectors. Provided end-to-end creative services including content production, social media management, and brand consulting.

UD

Project Manager & Designer

Unstoppable Media / Adella Digital

Jan 2021 - Dec 2023 (2 years 11 months)

Led creative operations and project management for integrated omnichannel marketing campaigns, coordinating cross-functional teams to deliver campaigns generating over $10M in revenue. Developed and managed project workflows, timelines, budgets, and scopes across multiple client portfolios.

GC

Video Production Intern

Greater Gainesville Chamber of Commerce

Jan 2021 - Dec 2021 (11 months)

Produced and edited video content for advertising campaigns, managing 20+ projects from concept through final delivery. Directed production of two internal video series and produced 25+ event content pieces.

SG

Senate President Pro-Tempore

Santa Fe College Student Government

Jan 2018 - Dec 2019 (1 year 11 months)

Co-managed the legislative branch of student government, overseeing 60+ student senators. Maintained attendance records, meeting minutes, and senator communications.

SA

President

Santa Fe College Graphic Design Student Association

Jan 2017 - Dec 2019 (2 years 11 months)

Led a team of 8 officers and 20+ members in planning and executing fundraising, social, and community service events. Managed project timelines and delegated responsibilities.

SG

At-Large Senator

Santa Fe College Student Government

Jan 2017 - Dec 2019 (2 years 11 months)

Sponsored and passed several resolutions that impacted campus policies. Sat on Campus Affairs Committee and discussed ways to improve campus facilities.

SG

Sergeant at Arms

Santa Fe College Student Government

Jan 2017 - Dec 2018 (1 year 11 months)

Facilitated Senate meetings by ensuring proper meeting logistics, maintaining order and decorum, and supporting the presiding officer.

FD

Service Learning Chair

FCSSGA, District 4

Jan 2017 - Dec 2018 (1 year 11 months)

Coordinated volunteer initiatives across colleges within District 4, serving as the primary liaison between student representatives.

Education

Degrees, certifications, and relevant coursework

Project Management Institute logoPI

Project Management Institute

Project Management Professional (PMP), Project Management

Earned the Project Management Professional (PMP) certification in May 2026.

Virginia Tech logoVT

Virginia Tech

Professional Certificate in Project Management with GenAI, Project Management

Completed a Professional Certificate Program in Project Management with GenAI in April 2026.

Santa Fe College logoSC

Santa Fe College

Bachelor's Degree, Multimedia Video Production & Technology

Earned a Bachelor's Degree in Multimedia Video Production & Technology in May 2021.

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