Charlos Malone

Served bar and restaurant patrons drinks, including beer, wine, liquors, and mixed drinks. Kept bar safe, clean, and well-stocked through shift and practiced strong communication with fellow bartenders and guests.

Acclimated bar for each event and guest with drink preparation and service. Maintained the proper schedule of event by keeping event guests on task and communicated with event staff, vendors, caterers, servers, and other hired hands and guests.

Upheld customer service and beer sales for a bustling bar and restaurant environment. Oversaw shipping and receiving of brewery inventory, executed in-store sampling, trained new hires, coordinated schedules, and managed a team of 10+ staff.

Worked in high-paced cocktail bar environment. Maintained proper customer service while serving specialty cocktails.

Managed all areas of events, from pre-planning, event day, and post-event activities. Ensured customer loyalty through personalized service and maintained professional appearance, time management skills, and organization of venue and venue bar.

Performed basic cleaning and register procedures for start and end of day. Assisted with movement of products through beer sales, maintained brewery equipment and organization, and assisted with brewery production and maintenance.

Coordinated guest services and made sure all guests were happy and taken care of. Trained new staff and employees on basic skills for guest relations and customer support.

Completed a server permit certification in Knoxville, TN.

Certified in CPR.

Earned a certificate for technical support fundamentals.