Open to opportunities

Charli Anzola

@charlianzola

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Telecommunications engineering student skilled in programming, databases, and customer service.

Colombia

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What I'm looking for

I’m looking for a role where I can apply my programming, databases, and networking skills (like IPV6) while working with a team that values clear communication, problem-solving, and growth.

I am a student of engineering of telecommunications, with skills to prioritize tasks and achieve every goal proposed by my employer or company. I also value strong relationships with partners to improve teamwork and help resolve problems quickly.

Through my education and experience, I’ve been working with databases and programming languages such as C++, JAVA, and Python, plus tools like MS Office, Visual studio, Arduino, Packet tracer, Mysql, xampp, and Wireshark. I configured active network devices for IPv6 services during my SENA project, and I’ve supported customers by processing orders, tracking shipments, resolving damaged or defective items, and assisting with escalations when needed.

Experience

Work history, roles, and key accomplishments

IPv6 Network Setup

SENA

Jun 2024 - Jul 2024 (1 month)

Configured active network devices to provide IPv6 services and set up interconnections based on transmission and information exchange requirements.

IPv6 Network Device Configuration Network Troubleshooting Packet Tracer Wireshark

Customer Service Agent

Encore Concentrix

Apr 2023 - Dec 2023 (8 months)

Assisted customers with online purchase inquiries by processing orders, tracking shipments, and resolving damaged or defective item issues. Handled escalations for upset customers and supported onboarding of new hires during training.

Customer Support Order Processing Shipment Tracking Customer Escalation New Hire Onboarding Communication

Education

Degrees, certifications, and relevant coursework

Santo Tomas University

Telecommunications Engineering

2018 -

Activities and societies: Databases and programming: C++, Java, Python. Tools/skills: MS Office, Visual Studio, Arduino, Packet Tracer, MySQL, xampp, Wireshark, IPv6 setup.

Studying Telecommunications Engineering while working with databases and programming languages such as C++, Java, and Python, along with related tools for networking and development.

SENA

Networking (IPv6)

2024 - 2024

Configured active network devices for IPv6 services and set up interconnection devices according to transmission and information exchange requirements.