Open to opportunities

Charles Ragsdale

@charlesragsdale

Message

I am a seasoned pharmacy technician and healthcare appeals specialist improving compliance and patient access.

United States

Message

What I'm looking for

I'm seeking a healthcare role leveraging pharmacy, appeals, and compliance expertise—prefer collaborative teams, opportunities to lead process improvements, mentor staff, and ensure regulatory adherence.

I am a certified pharmacy technician and Medicaid appeals specialist with experience across retail, hospital and payer settings. I focus on ensuring regulatory compliance and improving member access to needed medications and services.

At payer organizations I researched and investigated appeals and grievances, prepared written case summaries for adverse determinations and State Fair Hearings, and facilitated appeal committee meetings. I maintained compliance with state and federal requirements while coordinating with providers and independent review organizations.

In operational roles I supervised pharmacy technicians, trained staff on aseptic technique and IV compounding in USP 797 cleanrooms, and monitored controlled substance and inventory systems such as Pyxis and Baxa. I developed and revised SOPs, performed root cause analysis, and led quality review and audit preparation activities.

I hold current Certified Pharmacy Technician credentials, serve as a notary and notary loan signing agent, and am enrolled in a Healthcare Management degree program. I aim to apply my blend of clinical, regulatory and training experience to roles that strengthen compliance and improve patient outcomes.

Experience

Work history, roles, and key accomplishments

Current

Owner, Notary Public

Current

Jared-Mart Notary Services, LLC

Dec 2024 - Present (8 months)

Founded and operate a notary and fingerprinting services business, providing loan signing, apostille, and certified fingerprinting services since 12/2024.

Notary Services Fingerprinting Services Apostille Processing Client Relations Business Operations Compliance

Appeals & Grievances Coordinator

AmeriHealth Caritas

Mar 2023 - Dec 2024 (1 year 9 months)

Researched and resolved Medicaid appeals and grievances, prepared written case summaries for State Fair Hearings, and facilitated appeal meetings to maintain state and federal compliance.

Grievances Case Management Regulatory Compliance Facilitation Documentation

Sr. Customer Service Associate, CPhT

Cigna HealthSpring/Express Scripts

Oct 2014 - Jun 2021 (6 years 8 months)

Processed Medicare coverage determinations and prior authorizations, managed appeals and medical director reviews, and led root-cause quality reviews to ensure Medicare Part D compliance.

Coverage Determination Prior Authorization Review Appeals Quality SOP Development Training

Certified Pharmacy Technician/Analyst

CareFusion

May 2014 - Jun 2014 (1 month)

Configured device software parameters and network settings on PC units, trained new hires on verification procedures, and improved workflow through delegated task monitoring.

Configuration Training Workflow Optimization Technical Troubleshooting

Pharmacy Technician Supervisor

Summit Medical Center

Mar 2013 - Nov 2013 (8 months)

Supervised technicians compounding IVs and cytotoxic preparations under USP 797, trained staff in aseptic technique, and enforced quality assurance protocols to reduce errors.

Aseptic Technique Quality Assurance Pyxis Staff Training Root Cause Analysis

Pharmacy Technician Supervisor

IV Solutions

Sep 2009 - Nov 2012 (3 years 2 months)

Managed inventory control and accounts payable, optimized technician workflows, and maintained QA and financial records to improve operational efficiency and reduce costs.

Inventory Control Accounts Payable Workflow Optimization Financial Analysis Staff Supervision Controlled Substances

Pharmacy Technician Specialist

Vanderbilt University Medical Center

Oct 2007 - Jul 2009 (1 year 9 months)

Prepared and delivered medications including narcotics, compounded TPNs and cytotoxic drugs, and trained technicians and students in aseptic technique and performance monitoring.

TPN Narcotics Handling Aseptic Technique Pyxis Management Staff Training Order Entry