Charles Obiora
@charlesobiora
I resolve customer issues and bridge English-Mandarin communication for Chinese and Nigerian stakeholders.
NigeriaWhat I'm looking for
At AIHAI E-Commerce Stores Limited, I respond to customer inquiries across phone, email, and messaging platforms, resolve issues through follow-up, and maintain positive customer relationships. I also coordinate communication between Chinese management and local partners while translating business and customer communications accurately.
Previously at CNWLC Nigeria Limited, I bridged communication between Chinese managers and Nigerian clients, supported customer interactions and issue resolution, and translated operational documentation. With 7+ years of experience, I bring English-Mandarin communication, relationship management, and cross-cultural coordination to remote customer support, customer success, or operations support work.
Experience
Work history, roles, and key accomplishments
Customer Support & Mandarin Translator
AIHAI E-Commerce Stores Limited
Jan 2023 - Present (3 years 8 months)
Responded to customer inquiries via phone, email, and messaging platforms, resolving issues through effective communication and follow-up. Coordinated communication between Chinese management and local partners, and translated business documents and customer communications accurately.
Education
Degrees, certifications, and relevant coursework
Sichuan University
Bachelor of Arts, Chinese Language and Literature
Studied Chinese Language and Literature at Sichuan University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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