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charles muchemi

@charlesmuchemi

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Data analyst with expertise in data visualization and customer relations.

Kenya

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What I'm looking for

I seek a role that allows me to leverage my data analysis skills while contributing to customer satisfaction and business growth.

My name is Charles Kevin Mwai Muchemi, and I hold a Bachelor of Science in Medical Biotechnology from Kirinyaga University, where I graduated with Second Upper Division Honours. My academic background has equipped me with a strong foundation in analytical thinking and problem-solving, which I have effectively applied in my professional roles.

In my recent position as a Call Center Agent at CCI-Kenya, I honed my customer service skills by efficiently handling inquiries and resolving issues. I also played a key role in training new agents, fostering a collaborative environment that enhanced team performance. Additionally, as a Freelance Data Analyst on Upwork, I developed data visualization tools that facilitated data-driven decision-making for various clients, showcasing my ability to translate complex data into actionable insights.

Experience

Work history, roles, and key accomplishments

Call Center Agent

CCI-Kenya

Jun 2023 - Nov 2024 (1 year 5 months)

Handled customer inquiries and resolved issues efficiently and professionally. Assisted in the onboarding and training of new call center agents through buddy learning, while building strong relationships to encourage customer loyalty.

Customer Service Training CRM Tools Communication Relationship Building Team Collaboration Problem Solving

Freelance Data Analyst

Upwork.com

Feb 2021 - May 2023 (2 years 3 months)

Developed and implemented data visualization tools to effectively communicate complex findings to both technical and non-technical stakeholders. Identified data trends and patterns to forecast future performance and recommended strategies to optimize business operations.