MIMelly Isaack
@mellyisaack
Entry-level data analyst eager to drive informed decision-making.
KenyaWhat I'm looking for
As an entry-level data analyst, I am passionate about utilizing my skills in data analysis, reporting, and visualization to contribute to the success of a dynamic organization. My journey has been marked by a commitment to continuous learning and capacity building, which I believe are essential in today’s data-driven world.
With a diploma in aeronautical engineering and various training in data analytics, I have developed a strong foundation in SQL, data cleaning, and visualization techniques. My experience as a Customer Experience Executive at Safaricom PLC has honed my communication and problem-solving skills, allowing me to effectively manage customer inquiries and complaints while ensuring a high level of service delivery.
I am eager to join a premier organization that values collaboration and innovation, where I can leverage my analytical skills to drive informed decision-making and optimize resources for better outcomes.
Experience
Work history, roles, and key accomplishments
Customer Experience Executive
Safaricom PLC Limited
Jan 2017 - Present (8 years 7 months)
Handled customer inquiries via telephone and email, managing and resolving customer complaints efficiently. Provided customers with comprehensive product and service information, clearly explaining procedures and answering questions.
Data Entry Clerk
Swami Container Depot
Jan 2015 - Sep 2016 (1 year 8 months)
Maintained accurate records of daily stock and managed the typing of interchanges. Responsible for the approval of release order bookings, ensuring smooth operations.
Education
Degrees, certifications, and relevant coursework
Unknown
Certificate, Data Analytics/Engineering
2024 - 2024
Completed a 12-week program in Data Analytics/Engineering. Gained practical skills in data analysis, reporting, and visualization.
KUKEMU University
Certificate, Core Business Skills
2015 - 2015
Participated in a 5-week Core Business Skills Training program. Developed essential business acumen and professional competencies.
Kabete Technical Training Institute
Certificate, Life Skills
2014 - 2014
Attended a 2-week Life Skills Training program. Enhanced personal and interpersonal skills for professional and personal development.
Nairobi Aviation College
Diploma, Aeronautical Engineering
2006 - 2009
Completed a diploma program in aeronautical engineering. Gained foundational knowledge and practical skills in the field.
TKTechnical University of Kenya
Certificate, Physics
2008 - 2008
Undertook a program for upgrading physics knowledge. Focused on enhancing understanding of advanced physics concepts.
Multiface Computer College
Certificate, Computer Packages
2007 - 2007
Completed a program in computer packages. Acquired essential computer skills and software proficiency.
Ziwa Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2002 - 2005
Achieved the Kenya Certificate of Secondary Education. Developed a strong academic foundation across various subjects.
Kimurgoi Primary School
Kenya Certificate of Primary Education, Primary Education
1993 - 2001
Obtained the Kenya Certificate of Primary Education. Built fundamental literacy and numeracy skills.
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
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