Tunde Shittu

I’m a results-driven IT Operations professional supporting and maintaining secure, high-availability IT environments across cloud and on-premise systems. I focus on uptime, service reliability, and operational efficiency, while handling L2/L3 technical issues, enforcing IT governance, and implementing cybersecurity controls aligned to organizational standards. In my current role, I execute IT operational strategies that directly support business continuity and service delivery.

I’ve maintained operational readiness by monitoring and maintaining networks, servers, cloud environments, and enterprise systems, and by coordinating IT support to ensure timely incident resolution and SLA adherence. I enforce data protection and user access management policies, oversee backups, and ensure disaster recovery and business continuity readiness. I also support internal systems and web services while managing IT assets, vendor services, and procurement in line with organizational policies.

Previously, as an IT Support Specialist & Media Officer (Feb 2024 – Dec 2024), I administered enterprise cloud infrastructure to deliver 99.9% uptime and strengthened my governance approach through Acceptable Use Policies, identity and access management, and cybersecurity hardening and monitoring. From Oct 2021 – Dec 2023, I served as an IT Support Lead (L2/L3), supervising technical teams, directing infrastructure deployment and platform setup, and leading onboarding/offboarding with access control and device provisioning. Earlier, I delivered end-to-end IT support for media production and business operations teams, troubleshooting hardware/software and live/remote setups while improving ticket handling and service-level compliance; across my work, I’ve consistently aimed for measurable outcomes like 99.9% system uptime and 95%+ ticket resolution.