Sylvanus Ogaba

Provide IT systems maintenance and technical support for POS, PBX telephony, PMS (Opera), and IPTV, including guest Wi‑Fi and in-room technology support. Administer internet connectivity and security (firewalls), maintain backups and data security, manage user access, and coordinate vendor maintenance.

Managed and maintained a school attendance tracking system to ensure accurate recording of attendance and absences. Troubleshot attendance software and hardware issues, prepared attendance reports, and supported staff in using the system.

Assisted with school administration by organizing events, meetings, and appointments, and maintaining student transcripts and report cards. Supported budgeting, purchasing, petty cash tracking, and preparation of administrative reports.

Supervised daily front-of-house and kitchen logistics, including inventory control and ordering supplies. Coordinated with staff, management, and vendors to ensure smooth event operations and strong guest service.

Led front desk operations to improve customer satisfaction through feedback handling and guest support. Managed revenue by upselling rooms and trained/led front office staff to deliver a high standard of service.

Handled guest reception and customer service by answering calls and assigning rooms. Supported daily administrative tasks to ensure smooth guest arrivals.

Earned an HND in Computer Science with modules including information processing and database management, crime protection and detection, and AI expert systems.

Grade: Lower credit

Earned an OND in Computer Science with modules including data management and information systems, information processing systems, and the concept of object-oriented programming.

Grade: A-C

Completed SSCE at United Secondary School, Otukpo with grades in the A–C range.

Completed primary education at St. Paul Nursery/Primary School in Otukpo.

Grade: Lower credit

Completed a National Diploma Special (NDS) in Computer Science and graduated with a lower credit grade.