Charlene Michel
@charlenemichel
Customer service and medical language interpreter bridging patients and healthcare teams.
United StatesWhat I'm looking for
I handle high-volume customer calls and escalations with composure, listening closely, resolving concerns, and navigating systems to keep service moving.
At Williams-Sonoma (remote), I supported customer retention by taking and managing inquiries, multitasking across notes and systems, and escalating major issues to supervisors when needed.
From 2020 to 2024 at OMNI Interaction (remote), I worked as a healthcare customer service representative—interpreting health plan benefits, checking patient eligibility, and helping with appointment scheduling and prescription refills.
Earlier, I interpreted medical communication at Propio Language Services (remote) while following HIPAA and confidentiality requirements, translating medical terminology and doctor instructions for non-English speaking patients.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Williams-Sonoma
Apr 2024 - Dec 2025 (1 year 8 months)
Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Healthcare Customer Service Representative
OMNI Interraction
Apr 2020 - Mar 2024 (3 years 11 months)
Understood and interpreted health plan benefits, determined patient eligibility, and assisted with appointment scheduling and prescription refills. Coordinated patient care to create an excellent patient experience.
Customer Service Representative
Omni Interraction
Sep 2017 - Nov 2020 (3 years 2 months)
Conferred with customers by telephone to provide information about products or services, take orders, and obtain details of complaints.
Interpreter
Propio Language Services
Nov 2015 - Present (10 years 9 months)
Maintained strict confidentiality adhering to HIPAA guidelines while handling sensitive medical information during interpretation. Supported healthcare professionals by interpreting detailed medical histories from non-English speaking patients.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnologica De Santiago
High School Diploma, General Studies
High School Diploma from Universidad Tecnologica De Santiago.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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