Charlene Janse Van Rensburg

Managed reception, appointments, patient enquiries, billing, payments and prescriptions. Maintained patient files and documentation using ELLE; requested medical reports and managed petty cash reconciliation.

Reappointed to support administration and the orderly wind-down of the practice following the owner's decision to close. Handled reception, client enquiries, records and customer service while no optometrist was practising.

Prepared quotations, processed payments, assisted with supplier orders and general administration. Prepared digital lettering layouts for memorial products.

Helped establish a new optometry practice for a planned franchise takeover, including patient profiles, administrative systems and workflows. Assisted with stock control, reception and quotations using Optimax.

Provided administrative, reception and customer-facing support.

Managed reception, appointments, patient records and medical aid benefits; processed payments, claims and quotations on Optimax. Submitted Healthbridge claims, followed up on queries, handled stock orders, banking preparation, invoices and client communication.

Managed appointments, patient records, medical aid benefits, payments, claims and quotations using Optimax and Healthbridge. Handled claim follow-ups, internet-payment reconciliation, petty cash and banking preparation.

Managed office administration, banking, salaries, petty cash, financial records, Excel reports and reconciliations. Maintained meeting minutes and records.

Handled WINLAW postings, trust-account transactions, statements, reconciliations, banking, payments and general administration.

Experience included data capture, customer service, filing, reconciliations, stock and office administration.

Completed Basic, JL and Specialist Training in Communication, Administration and Leadership in 1991.

Completed Grade 12 / Matric in 1990.

Completed store administration training.