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Di User

@diuser2

Administrative and Practice Management Assistant at an optometry practice, managing patient recalls and scheduling with OptiMax.

South Africa

Message

At an optometry practice in Vereeniging, I manage patient recalls, scheduling, administrative records, and daily reception workflows using OptiMax. I also assist patients with spectacle lens options, frame dispensing, and inquiries.

At Chicken Licken Head Office, I processed and resolved customer complaints while maintaining digital databases and Excel spreadsheets for customer feedback, store inspections, and operational compliance.

At Derlen Homes, I handled accounts, reconciliations, invoices, and weekly wages, and coordinated material orders and daily tasks for foreman teams. At Paving Design, I managed office administration, customer liaison, job allocation, and financial tasks.

Experience

Work history, roles, and key accomplishments

Current

Administrative & Practice Management Assistant

Current

Optometry Practice

Feb 2026 - Present (9 months)

Manage patient recalls, scheduling, and administrative records using OptiMax practice management software. Assist patients with lens options and frame dispensing while delivering excellent customer care.

Optimax Patient Scheduling Customer Service Administrative Support Document Management

Operations Assistant & Customer Care Representative

Chicken Licken Head Office

Sep 2013 - Feb 2022 (8 years 5 months)

Managed operational documentation and processed customer complaints by liaising with customers, franchisees, and area managers. Maintained digital databases and coordinated store marketing materials.

Customer Complaint Resolution Database Management Excel Communication Skills Marketing Coordination Switchboard Operation

Personal Assistant

Derlen Homes

Jan 2008 - Feb 2013 (5 years 1 month)

Provided executive and secretarial support, managed financial documentation and accounts, and coordinated project logistics for a construction company. Oversaw debtors, creditors, and payroll processes.

Executive Support Financial administration Debtors Management Creditors management Bank Reconciliation Payroll Project Coordination

Personal Assistant

Paving Design

Sep 2005 - Feb 2013 (7 years 5 months)

Oversaw daily office administration, customer liaison, quote generation, and payment collections. Managed site operations and executed financial duties including bank reconciliations and wage payouts.

Office Administration Client Relations Quote Generation Payment Collections Bank Reconciliation Petty Cash Management Payroll

Education

Degrees, certifications, and relevant coursework

UMALUSI Council

General and Further Education and Training Certificate (Matric), General Education

Completed the General and Further Education and Training Certificate (Matric) in 2002, with subjects including English, Afrikaans, South African Criminal Law, Law of Criminal Procedure and Evidence, Statute Law, and Introduction to Criminology.