Joanah Ntebaleng (Junior) Mohlala

Provide frontline and optical practice support on a locum basis, including patient service and practice administration.

Provide medical billing, medical-aid claims, debtor-management and administrative support to independent healthcare practices. Process claims, rejections, resubmissions, patient statements and account follow-ups with attention to ICD-10 accuracy.

Managed patient bookings, reception, diary coordination and general practice administration. Processed medical-aid claims, upfront patient payments and related billing administration.

Managed daily practice administration, reception, patient flow, stock, complaints, reports and banking. Processed medical-aid claims, invoicing and financial reconciliation and supported supplier administration.

Processed optical orders, maintained client records and resolved customer and supplier queries. Maintained accurate professional communication between clinical teams, clients and suppliers.

Managed reception, walk-in enquiries, bookings, billing, invoicing and administrative data capture. Processed medical-aid billing and supported day-to-day practice operations.

Handled medical-aid queries, pre-authorisations and claim follow-ups. Provided client service and administrative support in an optical environment.

Handled frontline reception, patient details, bookings, billing and optical administration. Experienced with Spec-Savers frontline procedures and practice systems.

Managed front-desk reception, patient/client details, billing and administrative support to practice owners.

Completed a Bookkeeping Certificate in December 2025.

Completed secondary education, earning a Matric certificate in 1999.