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Charize User

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Operations Manager at ABIGAIL VIRTUAL SOLUTIONS managing client operations, VA recruitment, onboarding, and support.

Philippines

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At ABIGAIL VIRTUAL SOLUTIONS, I manage day-to-day operations and administrative activities for clients, Virtual Assistants, and management. I serve as the primary client contact and support recruitment, placement, onboarding, and training.

I also monitor VA performance and client feedback, and manage CRM records, invoicing, payment follow-ups, and software subscriptions. I support management with process improvements, documentation, and operational decisions.

At INTEGRIA VIRTUAL STAFFING, I supported a team of 13–16 Virtual Assistants serving U.S.-based real estate clients. Earlier, I supported Sprint customers at TELETECH and handled confidential documents and office communications at the DEPARTMENT OF LABOR AND EMPLOYMENT (DOLE).

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Abigail Virtual Solutions

Jun 2023 - Present (3 years 4 months)

Managed day-to-day operations and administrative activities supporting clients, Virtual Assistants, and management. Served as primary point of contact for clients, handling communication, follow-ups, escalations, and account support.

Operations Coordination Client Communication Virtual Assistant Recruitment Onboarding Training CRM Management Invoicing Lead Generation Team Supervision Problem Solving

Team Lead

Integria Virtual Staffing

Jan 2021 - Feb 2023 (2 years 1 month)

Oversaw and supported a team of 13-16 Virtual Assistants serving U.S.-based real estate clients. Served as point of contact for assigned clients, monitored team performance, and coordinated VA onboarding and training.

Team Leadership Virtual Assistant Real Estate Lead Generation Cold Calling SMS Marketing Email Marketing Social Media Management Client Communication

Customer Service Representative

Teletech

Oct 2019 - Oct 2020 (1 year)

Provided customer service support for Sprint customers, handling account-related inquiries and service concerns. Assisted with account changes, troubleshooting, and issue resolution.

Customer Service Troubleshooting Issue Resolution Sales Support Retention Escalation Handling

Assistant to the Undersecretary

Department of Labor and Employment

Jun 2000 - Dec 2001 (1 year 6 months)

Handled confidential information and sensitive documents with discretion. Followed up on requests, coordinated information, and assisted with day-to-day office communications.

Confidentiality Document Handling Communication Skills Follow ups Office Administration