Charity Waitherero
@charitywaitherero
I convert B2B prospects into client engagements through phone outreach, CRM management, and tailored technology solutions.
KenyaWhat I'm looking for
At Serianu Limited, I manage inbound and outbound client communications, qualify leads, prepare proposals and statements of work, and convert prospects into active cybersecurity engagements. I maintain accurate CRM pipeline records and coordinate handoffs to senior stakeholders in an inside-sales workflow.
I've also supported outbound prospecting, lead-generation campaigns, sales correspondence, competitive analysis, and client relationship management in fast-paced technology environments. I'm fluent in English, comfortable working US Eastern and Central hours, and eager to grow into sales management within a high-performance remote team.
Experience
Work history, roles, and key accomplishments
Business Analyst
Serianu Limited
Aug 2023 - Present (3 years)
Managed inbound and outbound client communications, converting prospects into active engagements by identifying business needs and presenting tailored cybersecurity solutions. Qualified leads, prepared proposals and statements of work, and coordinated handoffs to senior stakeholders.
Sales Associate Intern
Serianu Limited
Feb 2023 - Jul 2023 (5 months)
Conducted outbound prospecting and direct client engagement, identifying pain points and recommending appropriate technology solutions. Supported lead generation campaigns and prepared quotes and client records.
Internal Audit Attachée
K-Unity
Sep 2021 - Dec 2021 (3 months)
Conducted compliance reviews and data analysis, developing attention to detail and systematic reporting skills. Collaborated across departments on process improvement.
Education
Degrees, certifications, and relevant coursework
The Open University
Mastering System Thinking in Practice, System Thinking
2026 -
Currently enrolled in the Mastering System Thinking in Practice course, enhancing systems thinking skills.
Mount Kenya University
Bachelor of Business Information Technology, Business Information Technology
2018 - 2022
Pursued a Bachelor of Business Information Technology, gaining a strong foundation in business and technology.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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