Open to opportunities

Charity Akpila

@charityakpila

Message

I support executives with seamless remote operations and customer service.

Nigeria

Message

What I'm looking for

I'm looking for a remote or hybrid executive, virtual, or administrative support role where I can coordinate operations, support leadership across time zones, manage confidential information, and deliver strong customer service.

I've supported executives and operations teams remotely at A scenturi and ABNX Company, managing calendars, inboxes, travel, virtual meetings, task tracking, and confidential documentation across time zones.

At GoldenBridge Asset Management Company, I provide administrative and customer relations support while maintaining over 95% customer satisfaction. I also prepare reports and meeting minutes, coordinate travel, manage CRM and ticketing workflows, and liaise with clients, vendors, and internal teams.

My background includes customer relations and administrative roles at HiiT Plc, Stanbic IBTC Bank, and Cornerstone Insurance Plc. I'm comfortable working independently in fast-paced remote environments using Microsoft Office, Google Workspace, Slack, Zoom, Calendly, and CRM systems.

Experience

Work history, roles, and key accomplishments

Current

Remote Executive / Virtual Assistant

Current

A scenturi

Jan 2025 - Present (1 year 8 months)

Managed calendars, meetings, and travel arrangements for executives across different time zones using UTC scheduling. Handled email management, customer inquiries, and follow-ups while maintaining professional communication.

Calendar Management Email Management Travel Coordination Scheduling Zoom Google Meet Microsoft Teams Google Workspace Microsoft Office Data Entry CRM Online Research Project Coordination Confidentiality

Current

Senior Administrative & Customer Relations Officer

Current

GoldenBridge Asset Management Company

Jan 2020 - Present (6 years 8 months)

Provided administrative and operational support to management in remote and on-site capacities. Managed executive schedules, meetings, and virtual sessions, and handled customer communication via email, phone, and online platforms.

Administrative Support Scheduling Travel Coordination Reporting CRM Ticketing Systems Recruitment coordination

Remote Executive Assistant

ABNX Company

Jan 2023 - Dec 2024 (1 year 11 months)

Provided dedicated executive support to senior leadership in a fully remote work environment. Managed complex calendars, appointments, and scheduling across multiple priorities and time zones.

Calendar Management Scheduling Meeting Coordination Minute Taking Inbox Management Travel Arrangements Project Coordination Microsoft Office Google Workspace Slack Zoom Calendly Confidentiality

Customer Relations & Administrative Officer

HiiT Plc

Jan 2018 - Dec 2020 (2 years 11 months)

Managed customer support operations via phone and email. Coordinated schedules, appointments, and administrative processes, and maintained organized records with high accuracy.

Customer Support Scheduling Record keeping Reporting Documentation

Account Support Officer

Stanbic IBTC Bank

Jan 2017 - Dec 2017 (11 months)

Provided administrative and clerical support for banking operations. Managed customer account documentation and record keeping, and supported payroll tracking, data entry, and account monitoring.

Administrative Support Record keeping Data Entry Payroll

Customer Care Representative

Cornerstone Insurance Plc

Jan 2017 - Dec 2017 (11 months)

Resolved customer complaints and provided tailored support solutions. Maintained customer databases and accurate documentation, delivering professional customer service in a high-volume environment.

Customer Service Complaint Resolution Database Management Documentation

Education

Degrees, certifications, and relevant coursework

University of Port Harcourt

Bachelor of Science, Educational Psychology

Grade: Second Class Upper Division

Earned a Bachelor of Science in Education with a focus on Educational Psychology and Guidance and Counselling, graduating with Second Class Upper Division.