charamaine clarke
@charamaineclarke
Patient Engagement Specialist specializing in revenue cycle management, accurate medical coding, and patient satisfaction.
United StatesWhat I'm looking for
I’m a mission-driven Patient Engagement Specialist with over 7 years of professional experience in high-volume coordination and financial administration. I focus on revenue cycle management to support accurate payment processing and patient satisfaction.
In my roles, I’ve handled Insurance eligibility, ICD-10-CM, CPT coding, and HCPCS Level 2 coding, while resolving complex insurance coverage issues. I maintain the integrity of billing and coding for customer accounts and communicate billing codes and financial obligations clearly.
I’m also strong in scheduling and operations—maintaining seamless Scheduling Protocols, service level agreements, and real-time dispatch communications. I’m currently pursuing a Certificate (In Progress) in Medical Billing & Coding (University of Phoenix) to deepen my impact across medical billing, compliance, and patient engagement.
Experience
Work history, roles, and key accomplishments
Coordinated and scheduled field technician routes across multiple territories, ensuring adherence to scheduling protocols and service level agreements. Communicated billing codes and account obligations to customers while maintaining accurate account coding to support payment processing and revenue cycle management.
Lead Teacher
NHA
Aug 2019 - Jul 2020 (11 months)
Maintained compliance with regulatory and safety standards while managing documentation for infant and early childhood development. Led classroom management and supported families through communication of milestones and curriculum objectives with a customer-centric approach.
Payroll Coordinator
CGLA
May 2018 - Aug 2019 (1 year 3 months)
Managed payment processing and payroll data entry with 100% accuracy, ensuring timely disbursements and reliable financial records. Coordinated benefits and insurance panel administration, including eligibility verification and resolution of payroll discrepancies through detailed analysis.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Certificate, Medical Billing & Coding
2025 -
Pursuing a Medical Billing & Coding certificate to support patient revenue cycle and medical coding work.
Community College of Denver
Associate Degree in Social Work, Social Work
2016 - 2022
Earned an Associate Degree in Social Work with coursework preparing for social services and community support roles.
Denver East High School
High School Diploma
2013 - 2016
Completed high school education at Denver East High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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