At Horizen Labs, I lead Atlassian administration and migrated the service desk from Freshdesk to Jira Service Management, reducing monthly licensing costs from $628.94 to $125.00 and generating more than $6,000 in annual savings.
I support security and IT operations through endpoint compliance initiatives, access-management reviews, Web2 security support, SaaS documentation, workflow automation, and reporting improvements.
Previously at Internet2, I supported 120+ employees across remote and office environments and managed the full IT asset lifecycle. I administered macOS devices from provisioning through decommissioning while maintaining security, compliance, software upkeep, and reliability.
At Crestmark, I provided Tier 1 and Tier 2 support for 350+ employees, managed Active Directory access requests, and created knowledge base documentation that improved support consistency and employee self-service.
