Chaney Koopman Morrison

I’m a highly motivated and dependable operations professional who collaborates effectively within teams and adapts in dynamic environments. I focus on accurate, compliant delivery—communicating clearly and professionally while ensuring documentation stays precise and audit-ready.

As an Operations Support Consultant (July 2023–Present), I analyse client credit and collections data to support restructure decisions. I manage daily execution of restructure projects, develop strong knowledge of internal systems and payment tools, and ensure deadlines are met while maintaining quality through effective communication.

Previously, as a Customer Documents Administrator at Old Mutual (2019–2023), I supported back-office operations through independent execution of tasks. I verified FICA and supporting documentation to finalise loan agreements, handled SARS/FICA documentation, and managed administrative and data management processes while maintaining CSAT-aligned service delivery and turnaround times.

I also bring strong operational experience in customer-facing and transaction-heavy environments, including accurate transaction processing and issue resolution. I’ve supported conference calls with third parties, coordinated workload to meet daily production and performance standards, and contributed to process improvements that increased efficiency and service standards.