tinotendaishe kasima
@tinotendaishekasima
I improve financial reconciliation, contact centre operations, and customer support in high-volume environments.
South AfricaWhat I'm looking for
I've supported Hollywoodbets across reconciliation, contact centre operations, administration, and customer support, helping teams maintain accurate records and resolve customer issues quickly.
As a Reconciliation Officer, I performed daily reconciliation of financial transactions and payment systems, investigated discrepancies, monitored deposits and withdrawals, and delivered reports to management and finance teams. My work improved reconciliation accuracy and reduced unresolved transaction queries through detailed investigation and follow-ups.
I've also led customer support teams, coached staff, coordinated schedules and onboarding, tracked absenteeism, and used operational reporting to improve service efficiency, productivity, and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Reconciliation Officer
Hollywoodbets
Sep 2023 - Oct 2025 (2 years 1 month)
Performed daily reconciliation of financial transactions and payment systems, investigated discrepancies, and prepared reports for management and finance teams.
Education
Degrees, certifications, and relevant coursework
Intec College
Diploma, Human Resources Management
2015 - 2017
Pursued a qualification in Human Resources Management, gaining knowledge in HR principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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