Lusanda Manjezi

At Planesaver, I process personal loan applications, amendments and settlements, checking documents for completeness and accuracy before applications move forward. I process more than 200 applications a month with a 99% accuracy rate, and work with Credit and Risk to reduce processing errors.

At Prodigy Finance, I led operational activities across the student lending lifecycle as Operations Associate Lead. I worked across Credit, Risk, Compliance and Finance to resolve incomplete applications, payment investigations and escalations, while improving SOPs to reduce manual processes.

Earlier, as a Sales Administrator at Lewis Group, I processed online sales orders and resolved payment, stock and delivery exceptions. My roles at Vonues Broadband, WNS Global and Shoprite Group built a strong customer service foundation: I learned to stay calm with difficult issues and see them through.

My Certified Bookkeeper qualification from MSC Business College supports my focus on financial documentation and discrepancies. I’m fluent in English, isiXhosa and isiZulu, and I’m seeking a role in credit or lending operations within banking, retail credit, fintech or wider financial services.