Chandu Prasad

Lead B2B growth support for high-value broker partners, combining technical troubleshooting, stakeholder communication, and operational ownership. Build AI-assisted tools from requirement definition through implementation, testing, iteration, and handover.

Owned advanced B2B technical support across tickets, email, and Slack, resolving complex platform issues while maintaining SLA and TAT discipline. Led debugging and issue reproduction with product and engineering teams during incidents, releases, and recurring customer-impacting problems.

Mentored junior associates on complex queries and escalations; produced weekly and monthly CX performance reports for leadership. Worked with product managers and engineers to resolve technical issues, improve customer journeys, and reduce repeat contacts.

Resolved client tickets and produced operational reports aligned with business goals; earned Best Employee recognition for three consecutive months.

Led design, build, technical reporting, and competition strategy for RC aircraft; helped the team win medals at the SAE Aero Design International Competition.

Bachelor of Engineering in Aeronautical Engineering from Visvesvaraya Technological University.

Completed SQL Essential Training and Data Engineering Foundations courses.

Participated in the Outskill.io AI Workshop.

Earned the AZ-900: Microsoft Azure Fundamentals certification.