Chamodhya Malshani

I’m a motivated, adaptable professional with strong communication, teamwork, and problem-solving skills. I learn quickly and stay professional and accurate, even in fast-paced environments.

As a Sunday School Teacher (2018–2022), I maintained accurate student records, progress reports, and attendance, and assessed performance through assignments, tests, and exams. I’m comfortable working with people, supporting progress, and staying organized.

In my Customer Service Associate role at LOLC Finance PLC – Credit Card Unit (10/2021–04/2026), I managed complaints calmly and efficiently while ensuring customer satisfaction through clear information and appropriate solutions. I also handled credit card verification, document checking (product-wise), updated accurate customer records in the system/CRM, and supported inquiry follow-ups with the right feedback to management departments.

I focus on attention to detail, documentation accuracy, and meeting strict deadlines and call handling targets. I aim to contribute to a dynamic organization while further developing my customer service and operations capabilities.