Sagar Uttekar

Serve as the go-to process expert for India service delivery operations, informally mentoring a team of 30 on best practices while helping sustain a strong on-time completion rate across multiple high-profile projects. Run quality assurance processes across a high volume of digital distribution assets each quarter, reducing content discrepancies and ensuring alignment with technical specifications

Streamlined conversion and delivery workflows, reducing turnaround time while maintaining consistent on-time delivery of accurate files to account managers and authoring facilities. Rolled out quality control measures and refresher training that reduced errors, and coordinated cross-departmental scheduling that strengthened client deadline compliance.

Delivered training initiatives as a peer mentor, achieving a consistently high quality conversion rate while meeting delivery deadlines across all three shifts. Partnered with Team Leads on refresher sessions based on error-trend analysis, reducing mistakes and improving overall team performance.

Led font matching and custom placement projects in subtitling, achieving full compliance with client specifications while reducing turnaround time and lifting customer satisfaction scores. Resolved a steady stream of production team inquiries within tight cycles, and conducted regression testing on proprietary software suites, driving measurable improvement in software performance after fixes.

Optimized synchronization of captions and subtitles across a large catalogue of video masters, improving accessibility and lifting viewer engagement; managed projects end-to-end from pre-production to QC with strong time-code accuracy. Developed foreign-language subtitle files for audiences across many languages, expanding global reach while maintaining strict compliance with Deluxe and client/ter

Bachelor of Engineering in Computer Science from Pune University, graduated in May 2015.