Looking for a job

Chaitra Deepak

@chaitradeepak

Customer Success Manager at Ushur who drove adoption and expansion for AI automation platforms and enterprise customers.

India

Message

At Ushur, I served as the primary post-sales contact for enterprise customers using its AI-powered Customer Experience Automation Platform. I coordinated onboarding and go-lives, mapped customer processes to AI automation capabilities, and supported adoption, renewals, and expansion.

At Pine Labs (Qwikcilver Solution India Pvt Ltd), I managed enterprise customer lifecycles across Southeast Asia and Australia. I led onboarding for 30+ SaaS programs and launched a marketplace licensing program that enabled banks to achieve average annual GMV of ~12–15M SGD in gift card sales.

Earlier, I resolved enterprise hardware and software issues as a Customer Solution Representative at HP. I'm currently on a planned maternity break and using this time for self-directed learning in artificial intelligence, including basic AI and machine learning concepts and generative AI use cases.

Experience

Work history, roles, and key accomplishments

Customer Success Manager – AI Platforms

Ushur

Feb 2022 - Jan 2024 (1 year 11 months)

Served as primary post-sales point of contact for enterprise clients, driving adoption, value realization, renewals, and expansion across a portfolio of large enterprise accounts. Managed end-to-end onboarding, monitored health metrics, and coordinated with executive sponsors to identify expansion opportunities.

Customer Success SaaS AI Automation Technical Onboarding Product Adoption Customer Health Monitoring Churn risk mitigation Executive Engagement Salesforce API Integration ROI Reporting Cross Functional Collaboration

Customer Success Manager – Southeast Asia

Pine Labs (Qwikcilver Solution India Pvt Ltd)

Apr 2015 - Feb 2022 (6 years 10 months)

Served as primary post-sales contact for enterprise clients across Southeast Asia and Australia, managing the full customer lifecycle from onboarding through renewal and expansion. Led onboarding of 30+ SaaS programs, monitored a ~50M SGD GTV portfolio, and introduced new revenue streams including corporate bulk gift card sales and marketplace licensing.

Customer Success SaaS Stored Value Solutions EWallet Gift Card Solutions Onboarding Customer Health Monitoring Upselling Cross Selling Executive Engagement Salesforce Data Analysis

Customer Solution Representative

Jan 2014 - Jan 2015 (1 year)

Resolved hardware and software technical issues for enterprise clients and end users through telephone and electronic support channels. Performed root cause analysis, contributed to the Knowledge Management System, and supported priority projects with research and status reporting.

Technical Support Troubleshooting Root Cause Analysis Knowledge Management Customer Service SLA Management Communication Skills