Open to opportunities

chaikam bala

@chaikambala

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Customer Success professional combining technical troubleshooting and Python-driven automation.

India

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What I'm looking for

I’m looking for a role where I can own customer outcomes—solving technical issues quickly, improving support workflows, and collaborating with Product/Engineering—while leveraging my Python and data skills to reduce recurring incidents and boost CSAT.

I’m a Customer Success professional who resolves complex technical issues end-to-end across email, chat, and video conferencing for both hardware and software products. I diagnose root cause, deliver clear and empathetic resolutions, and document everything in HubSpot CRM so customers and teams have accurate, actionable context.

In my recent Customer Success work, I helped lift Customer Satisfaction Index by 16% and reduce recurring incident volume by 30%, while managing a multi-account portfolio and meeting Tier-1 Quality Benchmarks with zero SLA breaches. I also surface recurring product friction, partner with Product and Engineering on fixes, and improve workflows with automation—plus I bring a Python and data engineering background from my internship, including analytics and automated extraction/validation pipelines.

Experience

Work history, roles, and key accomplishments

Customer Success Associate

Zeta-byte

Jun 2025 - May 2026 (11 months)

Resolved high-volume customer support tickets end-to-end across email, chat, and video conferencing by diagnosing root causes and delivering clear technical resolutions. Managed a multi-account portfolio, improved CSAT by 16% and reduced recurring incident volume by 30%, while logging interactions in HubSpot CRM and partnering with Product/Engineering to prioritize fixes.

Customer Support HubSpot Email Chat Video Conferencing Technical Troubleshooting Root Cause Analysis SLA Management CSAT Process Improvement Cross Functional Collaboration Customer Insights

Python Developer

Extion

Sep 2024 - Jan 2025 (4 months)

Automated data extraction, transformation, and validation pipelines using Python to reduce manual operational effort by 40% and improve reporting data accuracy. Built analytics integrated with MySQL to support performance dashboards and insights for cross-functional stakeholders.

Python Data Extraction data transformation Data Validation MySQL Analytics Performance Dashboards