Charlie Thompson

Motivated and trained employees to maximize team productivity and enhanced operational performance by developing and optimizing standard practices. Coached team members in techniques necessary to complete job tasks and established positive and effective communication among unit staff and organization leadership.

Assisted in training artificial intelligence and related systems to attain benefits and other patient-related data. Complied with HIPAA guidelines and regulations for confidential patient data, ensuring timely verification of insurance benefits prior to patient procedures or appointments.

Received all pertinent referral information and forwarded requests to the insurance plan through various electronic mediums. Explained benefits to plan participants in easy-to-understand terms and confirmed the contracted status of requested specialists.

Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines. Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.

Helped to build a culture of safety focused on reducing incidents and eliminating hazards. Collaborated with operations management to keep equipment in good working order and trained and certified new employees in assessment procedures and safety behaviors.

Currently pursuing studies in Marketing. Expected to complete the program in May 2027.